Return policy

1. If you have any problem or question about your items, Please feel free to contact us; If you are not satisfied with your purchase, simply send to [email protected] explain clearly the reason why you want to refund  or exchange the products, then we will give you a Return Address, please Never send back to sender directly.We accept refund or exchange if you find the products come with defeats or any quality problems within 3 days after you receive the order. But we will not accept any refund and exchange for damage,  defect, used and taking off plastic paper around the handle by the customers.
2. Please note the product must be returned unused and in the original condition you received, with all original packaging and no signs of used, must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Used products can't be credited back or exchanged for a new product. All the equipments like carebook, receipt, tags etc should be shipped along with the handbag. Most importantly, please don't take off the plastic paper around the handbag's handle if you want to exchange or return it.
3. We suggest that all items be returned to us by a shipping method in which you can get a tracking or delivery  nfirmation number. If we do not receive a return (or it does not show up in our records as having been  received), we can not issue a credit without a proof that it was delivered to us. Once the item is received, and the Product has not been worn or tampered with or no any damage caused; We will provide the Refund or Exchange to you. Refund will be made in the same form in which payment was received .After we apply for refund to you, you can get your money back in your bank account within 30 days.
4. Accidently,the shipping may meet the custom questions at your country. We will send itmes to you again without any charge or refund full order amount to you.
5. Sporadically, the parcel may be lost on the way to you, first, we will try our best to connect with the post office to check it, though all efforts, if the lost is the final result (we agree the post office provide to us, and maybe the course will take a little long time, please wait with patient), we will give you a full refund or send the items you ordered again.
6. In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. Please send Email to [email protected] , we will advise you our return address. Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Once we receive your return, we will ship you the correct item without any reshipping fee to you.

Exchanges

1. We will accept exchanges for a different size. Please contact us with your Order number and one of our team members will help you.
2. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached and with plastic paper around the handle. Worn or dirty items will be returned back to you.
3. We do not cover the shipping cost of exchanges for different size . You will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non- refundable.

Order Cancellation

Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 24 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.

Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

If you want to cancel your order to get your money back, please contact us at first. There will be one of our team member to process for you. Thanks for your cooperation.